GENERAL POLICY FAQS
Q. What does this insurance cover?
A. It protects you against damage to, or loss of, your property from 25 different causes, including Fire, Earthquake, Water Damage, &
Burglary. See your Summary of Coverage for a complete list of the covered causes.
Q. I received a Certificate of Insurance and Summary of Coverage from your company, what is it?
A. Your Certificate of Insurance and Summary of Coverage is your proof of the coverage selection you made when you enrolled in the program. It shows the
amount of coverage you selected and also gives you a breakdown of covered causes. If you have questions about your Certificate or Summary,
please call one of our licensed Customer Service Representatives at 1-888-223-3726, option 1, option 2.
Q. How do I sign up for Insurance?
A. Signing up for coverage is simple! For insurance on a storage unit simply go to the leasing office and request a Bader Participation Form to complete. For insurance on your apartment you may request a Bader Participation Form from the leasing office or you can click here
and self enroll.
Q. What types of property are eligible for coverage?
A. Many of the properties you own are eligible for coverage but there are limits. There ARE exclusions. Some of the exclusions are accounts, bills, firearms, currency, deeds, evidences of debt, securities, money, notes, animals, jewelry, watches, precious or semi-precious stones, furs and garments trimmed in fur. These items are not insurable under this policy. Coverage may also be declined on exotic, imported or high value contents. The policy is not designed to cover these types of items. Stated Value Insurance Policies are available from most local insurance agents for items like antique cars and other high value collectibles or antiques. Please note the above mentioned list of exclusions is not a complete list of exclusions. Please refer to your Summary of Coverage for a complete list of exclusions.
Q. Is flood covered?
A. Just as with regular Home Owners policies, damage from flood, surface water, waves, tides, tidal waves, storm surge, overflow of any body of water, or their spray is not covered. Flood Insurance is available from the Federal Government.
Q. What is the difference between burglary and theft?
A. Burglary means stealing property by means of forcible entry into a securely locked storage space or an apartment unit, provided there are marks of forcible entry on the exterior storage space, or apartment. Theft does not require forcible entry. Theft and Mysterious Disappearance are not covered under this policy. The mere absence of a lock or padlock does not constitute visible marks of forced entry of a storage space.
Q. What do I do if I have a loss?
A. Notify the site manager (especially if there is damage to the building). Report break-ins to local police. Get the police report. Make
a list of what is damaged. Take pictures if you can. Be sure to include as much detail as you can, such as: make, model, year
purchased, etc. Secure your property, and protect it from sustaining further damage. Contact the CLAIMS DEPARTMENT at
Q. What information do I need to have to report a claim?
A. We are committed to helping you report your claim as quickly as possible. When calling our Claims Center to report your claim please
make sure you have your personal contact information, incident location information, incident report (i.e. police report), description
of the incident, and an inventory list of property damaged in the incident.
Q. What does the claims process involve?
- Take Claim Statement
- Provide a "recorded" claim statement
- Bader will mail claim documents for you to sign and return
- Bader will verify the loss
- Send an adjuster (if required)
- Process your claim in a timely manner
- Bader will mail claim documents for you to "complete," sign, and return.
Sometimes additional information is needed to complete this process and verify your loss.
Now that you have notified us of your intent to report a claim you will be contacted by the Claims Department to provide a recorded claim statement. Please do not discard any damaged property until advised to do so by a Claims Representative. Please download and complete the Loss Notification Form (Renters form
, Storage form
) and the Personal Property Claim List
. You may email these forms to email@example.com