CUSTOMER CARE

Bader Company strives to provide tenants and residents who have selected our insurance with efficient and competent customer service. We are available by phone from 8:00 a.m. to 5:00 p.m. EST to answer questions about coverages, claims and policy services concerns.

Manage My Coverage

Bader Company is committed to providing the best customer service to our clients and customers. If you need to make changes to your coverage, request a summary of coverage or certificate, or request proof of insurance, our Customer Service Representatives are waiting to help you. Our Customer Service Representatives pride themselves on their courteous and prompt service. If you have any questions regarding your coverage, please call 1-888-223-3726, Option 1, Option 2. Our Customer Service Representatives will be happy to assist you.

Our Customer Service Representatives can also be contacted via email at info@baderco.net.

Cancel Coverage

FOR STORAGE:
This is a pay-as-you-go, monthly renewable coverage. Your coverage continues as long as you pay your monthly premium. If you terminate your lease and move out, coverage stops when you move out.

FOR RENTERS:
If you wish to cancel your renter’s insurance on your apartment when you move out, please send Bader Company a written request of cancellation or call our customer service department directly at 1-888-223-3726, Option 1, Option 2. You can also email your request of cancellation to us at info@baderco.net.

For Questions about billing, making a payment, changing bank account information or requesting a monthly email reminder on your direct bill, please contact Bader Company’s Accounting Department and one of our Accounting Specialists will assist you.

You can reach our Accounting Department at 1-888-223-3726, option 1, option 5.

General Policy FAQs

Q. What does this insurance cover?
A. It protects you against damage to, or loss of, your property from 25 different causes, including Fire, Earthquake, Water Damage, & Burglary. See your Summary of Coverage for a complete list of the covered causes.

Q. I received a Certificate of Insurance and Summary of Coverage from your company, what is it?
A. Your Certificate of Insurance and Summary of Coverage is your proof of the coverage selection you made when you enrolled in the program. It shows the amount of coverage you selected and also gives you a breakdown of covered causes. If you have questions about your Certificate or Summary, please call one of our licensed Customer Service Representatives at 1-888-223-3726, option 1, option 2.

Q. How do I sign up for Insurance?
A. Signing up for coverage is simple! For insurance on a storage unit simply go to the leasing office and request a Bader Participation Form to complete.
B. For insurance on your apartment you may request a Bader Participation Form from the leasing office or you can click here and self enroll.

Q. What types of property are eligible for coverage? A. Many of the properties you own are eligible for coverage but there are limits. There ARE exclusions. Some of the exclusions are accounts, bills, firearms, currency, deeds, evidences of debt, securities, money, notes, animals, jewelry, watches, precious or semi-precious stones, furs and garments trimmed in fur. These items are not insurable under this policy. Coverage may also be declined on exotic, imported or high value contents. The policy is not designed to cover these types of items. Stated Value Insurance Policies are available from most local insurance agents for items like antique cars and other high value collectibles or antiques. Please note the above mentioned list of exclusions is not a complete list of exclusions. Please refer to your Summary of Coverage for a complete list of exclusions.

Q. Is flood covered?
A. Just as with regular Home Owners policies, damage from flood, surface water, waves, tides, tidal waves, storm surge, overflow of any body of water, or their spray is not covered. Flood Insurance is available from the Federal Government.

Q. What is the difference between burglary and theft?
A. Burglary means stealing property by means of forcible entry into a securely locked storage space, provided there are marks of forcible entry on the exterior of the storage space. Theft does not require forcible entry. Theft and Mysterious Disappearance are not covered under this policy. The mere absence of a lock or padlock does not constitute visible marks of forced entry.

Claims Center

Q. What do I do if I have a loss?
A. Notify the site manager (especially if there is damage to the building). Report break-ins to local police. Get the police report. Make a list of what is damaged. Take pictures if you can. Be sure to include as much detail as you can, such as: make, model, year purchased, etc. Secure your property, and protect it from sustaining further damage. Contact the CLAIMS DEPARTMENT at 1-888-202-2337.

Q. What information do I need to have to file may claim?
A. We are committed to helping you file your claim as quickly as possible. When calling our Claims Center to report your claim please make sure you have your personal contact information, incident location information, incident report (i.e. police report), description of the incident, and an inventory list of property damaged in the incident.

Q. What does the claims process involve?
A. Take your claim statement, mail claim documents for you to sign and return, verify the loss, send and adjuster (if required), process you claim in a timely manner. Sometimes additional information may be needed to complete this process and verify your loss.


File A Claim
Bader Company is committed to helping you file a claim as expediently as possible. We have created a user-friendly web page to collect all of the information needed to start the claims process and allow us to handle your claim in the fastest and easiest manner possible. Simply click here to begin the process. You must have all necessary information in order to complete the process, such as:

• Your personal contact information
• Incident location information (e.g. Address, phone number, contact name)
• Incident reports (e.g. police report)
• Description of the incident
• Best time to contact you

Contact Claims
Bader Company strives to provide tenants and residents who have selected insurance and have a claim with efficient and competent service. Our Claims and Customer Service Center is available by phone from 8:00 a.m. to 5:00 p.m. (EST) to help you file a claim and answer your questions about the claim process.

To report a new claim:	1-888-202-2337
Check status on a claim already filed:	1-888-223-3726, option 1, and option 2
Claims email:	claiminfo@baderco.net

Check Claims Status
Need to check status on a claim already in process?
Email ClaimInfo@baderco.net to contact our Claims Department. Be sure to include your claim number in the subject line of your email so we can locate your claim file quickly. We will respond to you by the following business day.